Relationship of Conscientiousness and Job Performance in Service Sector: A Literature Review

Abstract

There are many organizational parameters like job performance, job satisfaction, leadership qualities etc., where as personality traits play a significant role. The connection between the Big five characteristics of Personality and job performance of workers as often as possible studied in different fields like Infrastructure and medical sector etc. from many years. During that time, in which researchers conducted their research on the relationship of individuals from different personality facets to various aspect of job performance. In the digital era of diversity of customer expectations many new perspective came in service sector field and the expectations of customers continuously rising on, so the service sector employees have to manage the demands and expectations of the customers according to their needs. It becomes very important and challenging task for the service sector employeesto generate sales for the organization to maximize the profit for the organization. This paper attempts to study the association of Conscientiousness and job performance of service sector employees/workers on the basis of literature reviw. Results indicated that all traits/dimensions of personality positively significantly correlated with job performance according to their occupational group. Study support that one aspect of Personality (Conscientiousness) indicated predictable and consistent constructive association with each kind of employment execution criteria for every single word related gathering. Individual personality, who have abnormal state of scruples, act well in administration division field occupations and administration segment occupation requires service provider which follow procedure and rules. For example, customer service business significantly positively exhibited high level of conscientiousness.

Key Words: Personality, Big Five, Conscientiousness, Job performance of employees, Service Sector.