Information Technology in Support of Knowledge Management Framework

Abstract

Because of the rapid development of knowledge and information technology, business dynamics have become even more dynamic (IT). In order to deal with subsequent problems, businesses should incessantly innovate; otherwise, it would be very difficult for them to succeed in the market. Therefore, many companies have used IT to reduce production costs, introduce innovations in products and services, facilitate growth, create relationships, lock in customers and suppliers, and set up switching costs and raise entry barriers. In other words, IT would benefit from a corporation seeking to gain a competitive advantage. Furthermore, several studies have concluded that market value, such as information, comes mainly from intangible assets. Thus, as the new mainstream of manpower resources, knowledge workers will be able to replace clerical workers, a field in which IT development is the main force for change in the knowledge management system (KMS). Furthermore, this study discusses how to enhance the effectiveness and efficiency of implementing KMS through appropriate IT support.