A Review Paper on Culture in Hotel Management: What is the Future?

Abstract

By reviewing the current literature, this paper aims to provide insights into the growth of culture research in the hotel industry. From 12 arbitrated journals, a total of 107 journal articles published between 1985 and 2010 were retrieved, all of which were available online. According to Pizam's (1993) hierarchy of cultures, the papers were classified into six major categories, and were further sorted by year of publication, source, subject area, region of focus, and study nature. The most common research topics were found to be national culture, organizational culture, and cross-cultural comparison. In comparison, in conjunction with hotel management studies, few studies have studied business, occupational, and corporate cultures, causing concern for future study. In short, this analysis paper makes a first and significant attempt to explain the growth of culture research in the field of hotel management and identifies potential prospects for research.